What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

This feels weird- I don't usually write reviews for businesses because most would be so negative. But there's no way I'd fail to comment on the great experience I had at Advanced Ear Care. I was referred to them specifically by my hearing aid manufacturer's customer service dept as the...

Scott, on Google

I went to Advanced Ear Care today. Dr. Brandon Spencer is very professional and a very kind-hearted person. I happened to drop the aloe in my ear, he was kindly to shared with me through watering the ear when taking the shower, it would be fine. He picked up my...

Su Esther, on Google

I recently got new hearing aids and they have made such a great difference in my life. I can now hear phone calls as my hearing aids are connected directly to my cell phone. I talk to my daughters on the phone which is so much more personal than email...

Libby Meyer, on Google

About a year ago I visited Sarah Rhee, who prescribed a new type of hearing aid for me. It was and is wonderful. I have been able to go back to the work I loved, counseling psychotherapy! I had been forced to retire due to my hearing loss several years...

Margaret Robinson, on Google

I brought my elderly mom to Advanced Ear Care in Laguna Hills as she needed to adjust her current Starkey hearing aids. My mom ended up buying a new pair of hearing aids and it was such a great deal where my mom even got a credit for donating her...

Linda Terjesen, on Google

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