What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

First let me say this is one first class outfit. And all the staff are fantastic! Sarah has been my go to hearing pro for quite a few years now. I’ve even traveled from AZ to see her. Mike is amazing and super helpful when Sarah is not in that...

Ken Dodds, on Google

I dropped in yesterday to see if they could fix the “whooshing” sound emanating from my hearing aids. I had accidentally put them through the washer and dryer after leaving them in a pants pocket. The staff who assisted me were very kind. My hearing aids were taken immediately to...

Keitheley Wilkinson, on Google

THE VERY BEST in customer service, availibilty and concern. I've been to other Audiologists and this one is the best BY FAR. Would nit go anywhere else.

Art Koustik, on Google

I couldn't be happier with this group, and especially the Owner Stuart who was present during the whole process. He had been highly recommended by a friend, and he lived up to that and much more. He has been doing this a long time, and it showed. He clearly explained...

Jim Stewart, on Google

I highly recommend Stuart Spencer at Advanced Ear Care! I had been experiencing difficulty with my Audible hearing aids connecting to my phone and in the Thrive app. Stuart was very knowledgeable and was able to solve the problem and showed me what I need to do should it occur...

Elaine Randall, on Google

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